Feedback while the customer is still with you
More Google reviews, and a second chance with unhappy customers.
HejSpoko gives every customer two equal options on one screen: private feedback or a public review. You find out what went wrong while they are still with you — a low rating sends you an alert, so you can put it right on the spot.
- No card required
- Cancel any time in the app
From 39 € per month excl. VAT, or 31 € per month excl. VAT paid yearly.
Who it is for
Who is HejSpoko for?
For venues where the Google rating decides whether somebody walks in for the first time — and where an unhappy customer can still be won back.
Restaurant
Guests sit at a table and pay on the spot.
Café or bar
Guests sit at a table or at the bar.
Hotel or guesthouse
Guests stay the night and check out at reception.
Salon or wellness
Customers book a slot and leave after a treatment.
Car services
Customers collect the vehicle and leave with paperwork.
Gym or studio
Customers come back regularly and hold a membership.
Shop
Customers buy and pay at the till.
Services
You issue the customer an invoice or a service record.
Other
None of the above quite fits.
The code does not have to sit on a table. It works just as well on a receipt, on a handover form, at reception or in an e-mail footer — and every venue writes its own customer-facing texts.
Why it matters
Why do you hear about the problem only from a public review?
An unhappy customer will not tell you
They tell Google. Three days later, from home, when nothing can be done about it — no apology, no fix. You find out once the review is already up.
A happy customer forgets to leave a review
Not because they do not want to. Nobody asked them in the one moment they would have said yes — on the spot, phone in hand, while they were still happy.
How it works
How does HejSpoko work, in three steps?
You print the code, the customer scans it, you reply. Nothing in between needs doing, and your staff never touch the system.
Print the QR code
You get the QR code and a finished A6 insert as PDF and PNG. Print it on an ordinary printer and you are done. No delivery to wait for, no designer.
The customer chooses
One screen shows four rating steps and the link to a public review. Both options at once, always, no matter how happy they are.
You reply
A low rating sends you an alert. You reply from the app, the customer gets an e-mail and can answer it directly.
Comparison
Why pay when the Google QR code is free?
If you already have a QR code straight to Google, keep it. HejSpoko earns its place when you also want to hear from the customers who would otherwise say nothing.
Free Google QR code
Free, straight from Google
- Who reaches the review:
- everyone who taps it
- An unhappy customer:
- goes straight into a public review
- When you find out:
- once the review is up, three days later
- What you find out:
- stars, sometimes a sentence, no context
- What you can do about it:
- reply in public, in front of an audience
- How many people respond:
- a sign-in and typing are required
- Who owns the data:
- Google's; you cannot export it
Paid NFC or QR card
One-off fee per unit
- Who reaches the review:
- on some of them, only happy customers
- An unhappy customer:
- ends up in a form nobody reads
- When you find out:
- when somebody opens the form
- What you find out:
- whatever they typed into the form
- What you can do about it:
- nothing — there is no message thread
- How many people respond:
- a tap of the phone is enough
- Who owns the data:
- the card supplier's
HejSpoko
From 39 € per month excl. VAT, or 31 € per month excl. VAT paid yearly
- Who reaches the review:
- everyone — all customers see the link
- An unhappy customer:
- also sees the option to write to you
- When you find out:
- at once, while they are still with you
- What you find out:
- rating, comment, categories and source
- What you can do about it:
- reply, apologise, attach compensation
- How many people respond:
- one tap, no sign-in
- Who owns the data:
- yours, exportable any time
In HejSpoko every customer sees the public review link, as visibly as the other option. Filtering reviews by how happy someone is breaks Google's policy, and Google can remove the reviews for it.
The second chance
What happens on a low rating?
This is what a reply to a rating of 2 out of 4 can look like.
19:42 — the alert arrives
Customer · rating 2 · table 7
We waited twenty minutes for the bill, otherwise fine. Food was great.
The customer is still with you.
19:51 — you reply from your phone
You
Good evening, we are sorry about that. Our card terminal was playing up on Friday and it held people up. Tell us on the way out next time — your next coffee is on us.
Customer · replied by e-mail
Thank you for explaining.
What you see
What do you see in the app?
- How many ratings came in and which way the average is moving
- Where they came from — table, receipt, room, e-mail footer
- What is waiting for your reply today
- Ratings, comments and categories in one place
Pricing
What does HejSpoko cost?
You pay per venue, not per user. Prices are monthly and exclude VAT; paying yearly saves 20 %. Add as many colleagues as you like.
Starter
39 €/ month excl. VAT
31 € per month excl. VAT when paid yearly
- 1 venue included, each extra one 19 € per month excl. VAT
- Up to 3 venues
- One QR code per venue — print it as many times as you like
- E-mail alerts on a low rating
- Replies to customers and compensation codes
- 12 months of history
Growth
89 €/ month excl. VAT
71 € per month excl. VAT when paid yearly
- 3 venues included, each extra one 24 € per month excl. VAT
- A QR code for every table, room or receipt — you see where a rating came from
- Bulk code generation and a printable sheet
- E-mail alerts on a low rating
- Replies to customers and compensation codes
- Rating page without HejSpoko branding
- 24 months of history
Network
199 €/ month excl. VAT
159 € per month excl. VAT when paid yearly
- 10 venues included, each extra one 15 € per month excl. VAT
- A QR code for every table, room or receipt — you see where a rating came from
- Bulk code generation and a printable sheet
- E-mail alerts on a low rating
- Replies to customers and compensation codes
- Rating page without HejSpoko branding
- 36 months of history
30 days free, no card needed. Cancel the subscription in the app at any time.
Questions we get
What do people ask most often?
How does HejSpoko work?
A customer scans the QR code on the table or on a receipt and one screen shows two options: four steps of private rating, and a link to a public review. They see both before rating anything. A low rating alerts the venue, which can reply while the customer is still on the premises.
Why pay when the Google QR code is free?
A free Google code sends the unhappy customer straight into a public review, and the venue only finds out once it is published. HejSpoko leaves that link where it is and puts a second option beside it — writing to the venue directly. The venue gets an alert and a chance to respond during the visit.
Will HejSpoko get me fewer Google reviews?
HejSpoko never blocks or filters Google reviews, and every customer sees the Google link before rating anything, as visibly as the other option. How many public reviews a venue gets always depends on its customers — HejSpoko only adds a second route for the people who would have written nothing at all.
Is this review gating?
It is not. Both options — private feedback and a public review — are on the screen at once, before the customer rates anything. Nobody is routed by how happy they are. Google prohibits review gating and can remove reviews for it; that is what the cards which only let smiling customers through actually do.
Do I have to train my staff?
No. Your staff never touch the system: the QR code sits on the table or the counter, or is printed on a receipt, and the customer scans it themselves. The owner or manager opens the app, and only when a low rating raises an alert. Setting a venue up takes as long as printing one page.
When will a venue see its first feedback?
As soon as the QR code is in place. The print file is ready as A6 in both PDF and PNG, so one printed page is all that stands between signing up and the first rating. Nothing to be delivered, no designer and no technician — and the first ratings arrive from the tables where the code actually sits.
Do I need a card for the trial?
No. The thirty days run without a card and without a commitment. If a venue decides not to continue, the account locks: the QR codes on the tables stop collecting feedback, the data stays with the venue and can be downloaded. The subscription can be cancelled in the app at any time, with no notice period.
Where is customer data stored?
In the European Union. A customer enters an e-mail address only when they want a reply, and every e-mail carries a link that erases their data themselves. The venue sets how long feedback is kept. HejSpoko is a service of Awaniro, and the processing is described in the data processing agreement.
Does HejSpoko work outside hospitality?
Yes. Besides restaurants and cafés it suits hotels and guesthouses, salons and wellness, car services, gyms, shops and other local services. The QR code can sit on a receipt, on a handover form, at reception or in an e-mail footer — the product assumes no table and no waiter, and each venue writes its own texts.
The simplest way to find out whether HejSpoko suits you is to try it in the venue.
30 days free, no card required. Cancel any time in the app.